مطلوب موظف خدمة عملاء لدى مؤسسة نهر الأردن

مطلوب موظف خدمة عملاء لدى مؤسسة نهر الأردن
1587 - Customer Service Officer

 The Customer Service Officer is in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

Responsibilities:

• Takes customer calls and provide accurate, satisfactory answers to their queries and concerns, to ensure customer satisfaction.
• Takes customers’ orders to ensure accurate and detailed documentation of their orders.
• Working on the feedback report from customers for the Karma and Daima kitchen
• De-escalates situations involving customer satisfaction and maintains ensure patience when providing assistance and support.
• Handles and resolves customer complaints regarding product sales to ensure the level of service
• Builds lasting relationships with clients based on trust and reliability to ensure continuity of relationships.
• Uses programs, databases, scripts and tools appropriately to ensure effective workflow.
• Understands and strives to meet or exceed call center standards to ensure excellent consistent customer service.
• Makes sales or recommendations for products or services that may better suit client needs to ensure a trusting relationship with the customers.
• Taking table reservations, and 2nd floor venue reservations for Daimeh and sharing menu to ensure that customers' inquiries regarding bookings are correctly answered.
• Follow up calls on the catering orders to ensure taking feedback from customers
• Answers inquiries on handicraft showroom items, and place order for local deliveries and follows up to ensure customer orders are properly met.
• Completing the customer order process, starting from taking the order and creating an invoice.
• Working on the report of customer returns for food dishes

Qualifications

• Diploma or secretary certificate.
• Strong English and Arabic language skills (written and spoken).
• 1-2 Years of experience.
• Proven working experience in Customer Service.
• Strong MS Office experience specifically with MS Outlook, Email, Word, Excel and Calendar.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organize, multitasks, prioritize and work under pressure.

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