مطلوب موظف خدمة عملاء للعمل لدى شركة TLScontact لخدمات التأشيرات
At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.
Location: Amman, Jordan
Main Responsibilities:
· Provide customer service excellence to applicants at all times.
· Receive Applicants in visa center, answer customer’s inquires.
· Collects required application documents in the required order, ensure data entry accuracy.
· Maintain professional appearance and friendly demeanor at all times.
· Attends morning/evening meeting.
· Immediately inform management of any problems or issues related to her/his daily work and regularly make suggestions on how to improve efficiency and client service
· Complete daily report.
· Participate security related trainings.
· Conduct security related activities assigned to this position.
· Follow security related requirements when fulfilling the responsibilities of this position.
· Report security incidents to the supervisor when detected.
Requirements:
Qualifications:
· University degree.
· Minimum 2 years of customer service working experience.
· Good command of English language.
Skills and abilities:
· Excellent communication and interpersonal skills.
· Able to establish and maintain effective relationships with team members and customers.
· Demonstrable skill in independent problem-solving.
· Self-motivated, patient and professional.
· Fast-learner.
· Detail oriented.
· Ability to work well under pressure.
· Knowledge of customer service techniques and principles.
