Summary/objective

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at the company and location of departments, offices, and employees. Clerical duties are assigned in accordance with the office procedures and may include a combination of answering telephones, typing or word processing, office machine operation, and filing.

Responsibilities

• Greet persons entering the company, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers.
• Answer telephones, direct calls and take messages.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Maintain and update filing, inventory, mailing, and database systems
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Review files, records, and other documents to obtain information to respond to requests.
• Sort, and route incoming mail, answer correspondence and prepare outgoing mail.
• Compute, record, and proofread data and other information, such as records or reports.
• Complete work schedules, manage calendars and arrange appointments.
• Type, format, proofread and edit correspondence and other documents
• Deliver messages and run errands.
• Collect, count, and disburse money
• Process and prepare documents, such as business or government forms
• Make travel arrangements for office personnel

Supervision tasks

• Supervise the office cleaner and the tea boy
• Responsible for maintaining office hygiene rules and policies

Confidentiality

• Work at a high level of confidentiality both for visitors and documents

Knowledge

• Knowledge of administrative and office procedures and systems such as word processing, managing files and records, transcription, designing forms, and workplace terminology.
• Good command of English language (speaking, reading & writing)