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عن هذه الوظيفة
Client Care Representative
Description
The Debt Settlement Client Care Representative will be a friendly, optimistic, and empathetic adviser to clients in our debt settlement program committed to providing an outstanding customer experience. Our representatives should be a master at problem-solving, have a high emotional IQ, and be extremely reliable.
Responsibilities
- Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
- Perform data entry - Track and update to customer accounts via CRM
- Accurately maintain records by thoroughly updating client account information
- Daily management of the Customer Service Request queue
- Follow up and research all email inquiries
- Follow up, as needed, on pending requests
- Research and resolve customer complaints
- Resolve product or service issues by clarifying the customer’s concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
- Maintain financial accounts by processing client adjustments as needed
- Contribute to team effort by accomplishing related results as needed
Requirements
- Fluent English speaking & writing
- Fluent in Spanish is a plus
- Must have a basic understanding of consumer debt.
- Debt Settlement or Financial Services Industry experience preferred.
- Preferred 1-2 years of prior experience in a high-volume call center
- Candidates must be optimistic, empathetic and compassionate
- Committed to providing a world-class service experience
- Strong ability to perform basic math
- Proficient in MS Office
- Strong ability to multi-task and solve problems
- Strong ability to asses and de-escalate intense situations
- An enthusiastic and dynamic personality with high motivation
- Strong and clear communication skills
- Excellent attention to detail and follow-up
- Strong problem-solving ability
- Ability to work methodically in a fast-paced, high-energy environment
- Exhibit a high degree of initiative and independence
- Pay close attention to detail and apply policies and procedures
- Ability to type 40+ words per minute with 90% accuracy is a plus
The above-mentioned is intended to be an overview/summary and not an exact list of job duties and requirements.
Schedule:
- 8-hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Location Abdali
- Work Location: One location
