We are still looking to hire - Call Center Agents
(C1-C2 levels will only be considered).
An American Company, based in Amman, established in 1995 specializes in financial services is hiring URGENTLY for highly qualified call center agents to be part of a professional selective team. The successful candidate will be responsible for fielding inbound calls and outstanding customer service.
* Responsibilities:
- Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program.
- Perform data entry
- Track and update customer accounts via CRM Accurately
- Maintain records by thoroughly updating client account information
- Daily management of the Customer Service Request queue
- Follow up and research all email inquiries
- Follow up, as needed, on pending requests
- Research and resolve customer complaints
- Resolve product or service issues by clarifying the customer’s concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
- Maintain financial accounts by processing client adjustments as needed
- Contribute to team effort by accomplishing related results as needed
* Qualifications:
- Preferred 1-2 years of prior experience in a high-volume call center, fresh Graduate University Degree or Undergraduate
- Fluent English speaking and writing (C1-C2 levels will only be considered)
- Fluent in other languages is a plus
- Must have a basic understanding of consumer debt.
- Debt Settlement or Financial Services Industry experience preferred.
- Candidates must be optimistic, empathetic, and compassionate
- Committed to providing a world-class service experience
- Strong ability to perform basic math
- Proficient in MS Office
- Strong ability to multi-task and solve problems
- Strong ability to asses and de-escalate intense situations
- An enthusiastic and dynamic personality with high motivation
- Strong and clear communication skills
- Excellent attention to detail and follow-up
- Strong problem-solving ability
- Ability to work methodically in a fast-paced, high-energy environment
- Exhibit a high degree of initiative and independence
- Pay close attention to detail and apply policies and procedures
- The ability to type 40+ words per minute with 90% accuracy is a plus
* Must Have:
Advanced English skills in reading, writing, and speaking (Preferably C1/C2 levels).
Ability to work night shifts
* What we offer:
- Continuous training sessions.
- Attractive compensation package.
- Great place to work.
Students and fresh graduates are welcome to apply.
* Employment Type:
Full-time - On-Site
Candidates must send the CVS to the below email:
usc-jobs@outlook.com
