فرصة عمل إدارية / مكتبية وفق إعلان توظيف رسمي صادر عن جهة دبلوماسية (سفارة كندا) في الأردن.

Selection Process Nº: 226129-6

Salary: 12,714 (LE-A1) or 15,457 (LE-A2) JOD annually

Contract Type: Indeterminate or Term (Full-time)

Term Details: These positions are Locally Engaged Staff positions, subject to the Terms and Conditions of Employment for LES in Jordan.

Job Function: Administrative

Classification: LE-A1: Support; LE-A2: Assistant

Location: Embassy of Canada to Jordan

Number of Vacancies: To be determined

Closing date for application: 6 January, 2026 at 23:59 UTC/GMT +3:00

SUMMARY OF DUTIES

The Embassy is seeking to fill several positions at the Program Support/Assistant levels for the Immigration program following this selection process.

Please note that candidates who apply for this selection process will be considered for positions at two different levels (Program Support and Program Assistant) if they meet the essential qualifications. 

Under general supervision of the Migration Program Manager or an Officer, these positions support the delivery of Immigration, Refugees and Citizenship Canada’s (IRCC’s) Programs through furthering the processing of applications using procedural expertise, assisting Migration Officers in reporting and liaison, contributing to program integrity and providing other support to clients.

Core responsibilities for each level include but are not limited to: 

Program Support, (LE-A1):

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    • Receive and return passports from/to Visa Application Centres (VAC)
    • Enter, maintain and update data and information into computerized systems.
    • Review files for completeness
    • Print and release visas on a daily basis
    • Collect and screen mail received for the Immigration Section
    • Provide routine information and assistance to internal and external clients to facilitate their compliance with visa application requirements.
    • Research internal and external sources to support information gathering for the processing of files and to support program integrity.

Program Assistant (LE-A2):

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    • Monitor and reply to email enquiries; provide information to officers, clients, stakeholders (both internal and external) on topics such as application requirements, guidelines, local environment, and use of electronic support systems.
    • Develop and implement service delivery methods, tools, form letters, and tracking tools to facilitate or improve existing processes.
    • Assist officers in reporting and liaison, program integrity, Visa Application Centre (VAC) governance, promotion and recruitment activities or other support to clients.
    • Ensure urgent files and visa referrals are identified for officers and prioritized.
    • Review files for completeness, seeking out missing or relevant information.
    • Assess cases and research internal and external sources to resolve problems or discrepancies to support program integrity.
    • Prepare document requests and other letters, as required.
    • Schedule interviews and in-person application/biometric submission.
    • Communicate efficiently with program partners, other Missions, and teams at headquarters.

AREA OF SELECTION

This selection process is open to all applicants 18 and over, who are residing and legally authorized to work in Jordan, including Embassy employees, who meet all the essential qualifications and whose applications are received by the closing date. 

 

Please note that the Embassy of Canada to Jordan does not sponsor work authorizations directly or indirectly.  

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or other factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

ESSENTIAL QUALIFICATIONS

All essential qualifications will be assessed. Methods of assessments and screening of candidates may include but are not limited to: verification of credentials, resume and letters of presentation; interviews, exams and practical tests; presentations or other types of assessments. 

Education

This position requires: 

• Post-secondary degree requiring a minimum of 2 years full-time study. 

Note: Candidates will be required to provide proof of their education

Language

The Following languages and proficiency levels are required for this job. Candidates will be formally assessed or requested to provide proof of certification on these levels. 

• An advanced proficiency level (reading, writing, comprehension, and speaking) in English or French.

Experience

In order to perform the duties relevant to this job, the following experience is required.

• Professional experience providing client service or supporting business operations

Competencies

All competencies will be assessed. All competencies must be met prior to appointment. 

• Knowledge of the capabilities and functionality of the Microsoft 365 suite of applications such as Word, Excel, Teams, and SharePoint and how they support collaboration 
• Thinking Things Through
• Initiative and Action Oriented
• Working with Others and Horizontal Leadership
• Client Orientation
• Resilience and Adaptability
• Judgment and Discretion 

*For more information on competencies: Competency Dictionary

ASSET QUALIFICATIONS

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications. 

Language: 

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    • Advanced or Intermediate proficiency level in both of Canada’s official languages (English and French), both written and oral
    • Advanced or Intermediate proficiency in Arabic, both written and oral

Experience: 

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    • At least 1 year of professional experience working in an international environment such as an Embassy, International Organization or Multi-National Company
    • At least 1 year of professional experience working in an immigration-related field
    • At least 1 year of professional experience working at a computer for an extended period of time and maintaining focus while reviewing documentation (applications, requests, legal documents, etc.) and conducting data entry

OPERATIONAL REQUIREMENTS

Operational requirements will be assessed on a ``meet/does not meet`` basis and can be used to determine right fit of a candidate for the position.

• Hours of Work: Normal hours of work of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week.
• Overtime: Willingness to work overtime on short notice.
• Location of work: Work is normally performed on-site at our Embassy

CONDITIONS OF EMPLOYMENT

Conditions of employment must be met or complied with before being appointed to a particular position. They are to be maintained throughout the employment period.

• Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
• Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada. 

HOW TO APPLY

Follow the below instructions to ensure your application can be considered. 

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Only include information relevant to the vacancy as requested in the above job poster.
• You must clearly demonstrate in answering the screening questions how you meet the qualifications of the vacancy. You must provide concrete and detailed examples that clearly explain where, when, and how you gained the qualification in each question box. Global Affairs Canada cannot make any assumptions about your studies nor experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may (or may not) be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to CSDPEA.Candidates-CandidatesetCandidats.PPSCEA@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.
• *If you are in a partially or fully qualified pool for a similar position with our mission, please include the process number and all relevant details in your application.

IMPORTANT NOTES

Carefully review the following:

• Please note that the Embassy of Canada to Jordan does not sponsor work authorizations directly or indirectly.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates.
• Please note that the Embassy of Canada to Jordan does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at CSDPEA.Candidates-CandidatesetCandidats.PPSCEA@international.gc.ca to request specialized accommodation (a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an assessment by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada to Jordan,  which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.
• The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country’s local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.