مطلوب موظفين خدمة عملاء و كول سنتر من كلا الجنسين مرحب بحديثي التخرج للعمل في شركة كبرى

Job Description and Requirements

• Handle customers’ interactions
• Communicate with customers’ via multiple channels
• Answer all incoming requests and address customers’ problems in a timely manner
• Log all necessary interaction details as instructed
• Re-direct requests as per the set processes and take full information as required
• Follow company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues
• Escalate issues or unresolved queries to the Team Leader or Supervisor as directed

The minimum requirements for this position are;

• Candidate must be fluent in English (minimum level B2) and Arabic
• Excellent communication (written, verbal and listening skills) in both languages
• Ability to work alternating shifts; weekends and holidays based on business needs
• Customer service skills
• Problem solving and analytical thinking
• Reporting skills

Send your CV to (hr@crystel.co)