التاريخ
Duties & Responsibilities:
- Manage daily incoming/outgoing emails, phone calls, tickets and live chats.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow up with customers to make sure that issues are resolved, and customers are satisfied.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Manage and efficiently utilize the customer service CRM to achieve customer satisfaction.
Requirements:
- 1 – 2 years relevant experience in Call Center/ Customer Service Environment
- Preferable experience with CRM.
- Capability of multitasking, problem-solving
- Strong communication skills, both in writing and speaking
- Excellent English Language Skills; reading, writing and speaking.
