Job description
- Overall Objective of the Job
To be responsible for closing sales deals over the phone and maintaining good customer relationships, with the objective of bringing in customers and enhancing business growth at Jo Academy.
Tasks and Responsibilities:
● Contacting potential or existing Jo Academy customers to inform them about services and product information using scripts.
● Making outgoing calls to potential customers to schedule high quality leads for sales.
● Serving as Jo Academy professional representative when dealing with customer communications.
● Documenting each call as per company and departmental policies and procedures
● Following up with potential customers in a timely manner if necessary.
● Applying a positive customer service attitude in interactions with all customers.
● Developing and sustaining solid relationships with customers to encourage repeat business.
● Communicating effectively and professionally in all forms of communication with internal and external customers.
● Identifying opportunities for improvement while creating and implementing viable solutions.
● Developing in-depth knowledge of Jo Academy products and services to make suitable recommendations based on customers' needs and preferences.
● Identifying, escalating priority issues and reporting to the high-level management.
● Completing call notes and call reports as necessary and updating them in the CRM.
● Opening customer accounts by recording account information, and maintaining customer records by updating account information.
● Assuming additional responsibilities as requested.
Experience:
1-2 years of related experience
