التاريخ
Senior Account Manager (Large Accounts) - ICT
Key Accountabilities :
- Promote and sell ICT products and services to business account customers to meet their needs and to achieve the set sales and revenue targets.
- Close cooperation and contribution with the Account Managers in charge of Business accounts to meet the ICT target and ensure that the ICT is taken into consideration.
- Reach customer satisfaction through maintaining professional, long lasting relationship with customers through answering their calls, professional emails, and visits.
- Handle the accounts on the define perimeter (ICT Products & Services) from retention, resolving complaints, upsell & cross sell.
- Lead with Pre sales team on quotations and bids from partners and vendors and ensure profitability of the bids.
- Lead the preparation of commercial proposals in close cooperation with the Account managers and other relevant contributors (Lega & Finance..etc) and check final proposal to be sent to customers.
- Partner with internal parties (Service delivery, Customer Care, Marketing, Technical teams, ICT Project Manager…etc) to ensure products and services reach the customer in a timely manners.
- Proactive mode in knowing the market and detect any threats or opportunities.
- Manage customer activities on tools (ITSR, ECRM ..etc) on daily basis, for efficiency and visibility, also to follow up on pending/closed cases.
- Achieve Monthly/Quarter target and adhere to performance policy.
- Provide inputs and recommendations regarding the choice of relevant vendors and partners.
- Coordinate with ICT project managers and designated parties to ensure proper service delivery and implementation.
- Support collection team to collect ICT revenue.
- Manage customer activities on tools (ITSR, ECRM ..etc) on daily basis for efficiency and visibility, also to follow up on pending/closed cases.
- Maintain and achieve all B2B KPIs including portfolio coverage, daily visits and DVOC (dynamic voice of customer).
Education & Experience :
- BSc in Telecommunications, network engineering, IT, Business Administration or Marketing.
- Excellent knowledge of IT and telecom.
- 5 - 7 years of experience in Large ICT business.
- Good technical and commercial understanding of ICT solutions, delivery and Quality of Service.
- Experience in technical sales is a must.
- Good experience of project management process and tools will be an advantage.
