We are Hiring IT Assistant to work for our ITC Department, with monthly salary of 745 JOD.
Please read the job description carefully and apply if you are interested and have qualifications that match the required skills.
Objectives
Support the IT Officer in hardware and software requests
Ensure tickets are created, assigned, and escalated by liaising with headquarter (HQ)
Provide 1st line support to ACTED staff
Update, track inventory and provide reporting as required under ACTED guidelines and as directed by IT Support Manager
DUTIES & RESPONSIBILITIES
1.Asset management:
Manage inventory and asset availability
Maintain assets in good working order; report faults to the IT Officer and follow-up on the repair/replacement.
Quarterly checks to be conducted for all common assets and properties.
2.IT support:
The IT Assistant is in charge of providing support to all users in the ACTED Regional Office, REACH and ACTED Yemen in Amman, with key responsibilities including (but not limited to) the below:
Email management
Liaise with HQ for email creation, management & removal
Network & hardware
Common equipment configuration & maintenance: identification and replacement of failed components quickly and cost effectively, conducting preventative maintenance as far as is possible to minimize outages and cost
Troubleshoot network and hardware issues in ACTED’s Regional Office in Amman, guesthouses, and REACH/ACTED Yemen premises. Monitoring the internet service status and assisting the IT Officer in repairing internet and communication problems upon need
Software
Good knowledge with Windows 10 and able to diagnose and resolve problems
Understand Office365 features and be able to troubleshoot common issues
Procurement
Assist the IT Officer in the procurement of IT hardware and software
Follow procurement procedure to ensure a timely delivery of equipment
3.Reporting & Filing
The IT Assistant is required to enforce the rules that are required for country reporting on all assets
Accurate record keeping both digitally and hardcopies
Compile monthly reports for Amman under the supervision of the IT Support Manager and IT Officer
*Monthly Salary: 745JOD
Skills
Skills
Excellent computer skills including Microsoft Office (particularly Excel, Outlook, and Word)
Highly organized, detail-oriented, and able to prioritize tasks to meet deadlines
Able to communicate complex information clearly, with excellent interpersonal skills
Self-motivated, able to work independently or as part of a team
Good command of English and Arabic in writing and speaking.
QUALIFICATIONS
Bachelor’s degree in Information Technology or related field
Fluent in English and Arabic (written and spoken)
Excellent writing and communication skills
At least 1 year of work experience
Experience in IT Hardware and Software
Ability to work under pressure in a high-pace environment
Good organizational and prioritization skills
Proficiency in Microsoft Office (Word, Excel and Outlook)
Strong interpersonal skills
Strong analytical skills
NGO Experience
Experience in Microsoft Office 365
Applications must be submitted only through Bayt no later than 11/11/2022.
